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How do I book a ticket online?  »

Once you have decided on a film and film time simply click on your selection and you will be taken to the booking system. Here you will be able to select the number and type of tickets you require. When you are happy with your selection you will be asked to submit your email address, so that you can receive confirmation of your booking, and your payment details. At any point prior to entering your payment details you can abort the booking process/make amends to your selection. Online booking is available only to those who accept the Storm Cinemas Terms of Use

How do I know if my booking is confirmed?  »

At the end of your booking you will be given a confirmation number. Please keep a note of this number, as you will need to bring it along with your card when you collect your tickets at the cinema. You will also receive an email to confirm your booking.

Is it safe to use my credit or debit card over to book online?  »

Yes the systems used are extremely secure. Storm Cinemas use various physical and electronic security measures to protect your personal information. Your transaction details are encrypted using SSL (secure socket layer) technology and Storm Cinemas uses highly reputable credit/debit card security software to process your credit/debit card transactions remotely.

Where can I collect my tickets?  »

You must take your credit/debit card with you to the cinema. You can collect your tickets from the cinema from any Till or from the Automatic Ticket Machines in the foyer (if available at your cinema).

Why can't I book a specific seat?  »

For all Storm Cinemas performances you are able to choose from ALL available seats when you enter the auditorium, rather than having to sit in a specific pre-booked seat.

Why do you charge a Booking Fee?  »

The charging of a booking fee when pre-booking tickets is fairly standard within the leisure industry and represents a premium to cover the administration, development and maintenance costs of providing a remote booking process.
The fees charged are clearly shown during the booking process and will be shown on your booking confirmation screen and the email sent to your email address at the completion of the booking process.

Does the cardholder have to go to the cinema to collect the tickets?  »

For your protection against fraud we request that the cardholder is present to collect tickets. If the cardholder cannot be present on the day, they can collect the tickets anytime between making the booking and the day of the screening during normal box office hours.

I want to book a ticket for a date that is not displayed  »

Unfortunately we sometimes have to wait until the film distribution companies fully confirm details about a film before we can put tickets on sale. As soon as we know the films and times they will be displayed on the website. If you have an enquiry about the release date of a particular film, please check our list of 'Coming Soon' films by clicking here.

I've made a mistake with my booking- what should I do?  »

If you have not yet completed your booking (i.e. you have not yet been given a confirmation number or received your confirmation email) you can just close your browser window and start again.

However, if you have been given the confirmation number, your credit/debit card will have already been processed by Storm Cinemas and you should contact our Internet Helpdesk on 1520 927 007 (Calls cost 15c per min, mobile costs may vary).

At what age does someone have to pay the adult ticket price?  »

All guests aged 15 and over will be charged the adult ticket price. However we offer a student discount to guests in full time third level (College/University) education if they hold a valid form of (third level) ID.

At what age is someone entitled to the Senior Citizen reduction?  »

Senior tickets are available to those aged 60 years and over. Please note proof of age may be required (e.g. birth certificate or senior citizens bus pass).

What forms of Student ID are accepted?  »

We offer a student discount to guests in full time Third Level Education if they hold a valid ID card received from a Third Level Institution. We do not offer a Student Discount to Second Level Students unless they are below the age of 15 at which time they are entitled to a Child Ticket. Please present your student card when purchasing your tickets at the box office and a discount will be offered to you. If you book online you must collect your tickets at the box office and present your ID in order to avail of your discount. Failure to show a valid 3rd level ID may result in your tickets being refunded and full ticket price being charged to you.

Why are some films not shown at my local Storm Cinema?  »

In situations where the film distribution companies only print a small number of copies of a film, they usually limit the number of cinemas in an area that can show the film. We are sometimes unsuccessful in obtaining a copy of the film however it will usually be showing at another cinema chain somewhere in your area

Are the advanced screenings the full film?  »

Yes this is the full film. An advanced screening is simply a unique opportunity to see the film before anyone else! Admission tickets will be charged at the same price as a regularly advertised show.

Can I take a baby into the cinema? Do I have to pay for them?  »

We try to accommodate babies as best we can, the majority of our cinemas will admit babies for GEN, PG, 12A or 15A films. We ask that you consider others when bring your baby to the cinema, if he/she becomes distressed we request that you take them out of the auditorium. For babes in arms there is no charge, however if the child takes up a seat you will be asked to pay for a Child's ticket.

Do Storm Cinemas Gift Vouchers have an expiry date?  »

Storm Cinemas Gift Vouchers do have have an expiry date so you can spend them whenever you like. However the voucher will not be accepted if it is damaged or defaced in any way.

One of our party has a guide or hearing dog  »

Guide or hearing dogs will be welcome at our cinemas at all times.

How much time do the adverts and trailers take up?  »

Normally trailers last for approximately 15 - 20 minutes which should be added on to the total running time of the film.

How can I contact Storm?  »

By email: Click here
(Please note you will not get an immediate response via email - if your enquiry is urgent please call one of the numbers below).

By telephone:
Internet Helpline:
1520 927 007 (Calls cost 15c per min, mobile costs may vary)

Information & Telephone Bookings:
1520 88 00 00 (Calls cost 15c per min, mobile costs may vary)

Gift Voucher Sales:
1800 560 117

Live agents are available between 11am and 8pm most days

By post:

Guest Services
Storm Contact Centre
Festival Park
Stoke-On-Trent
United Kingdom
ST1 5SN

What payment methods do you accept?  »

Tickets can be purchased using Visa, MasterCard or Laser cards. Unfortunately, we can no longer accept JCB, Electron, Solo, Style or Duet cards.

In all cases, Storm Cinemas will charge a Booking Fee for a transaction completed remotely on the telephone or internet. The Booking Fee is charged in addition to the stated price of the cinema ticket. The booking fee is charged at 87c per ticket.

Our Gift Vouchers can only be used in cinema.